1、”Three-guarantees” : The three guarantees will take effort after sales. The products with the “three guarantees” to be repaired in the factory will be repaired within 24 hours (except oil-filled pump). On special occasions , the agreement must be achieved on the delay before hand or we’ll be compensated of 80 RMB per extra hour.

2、Quality of Products: We’ll always stick to Iso9001: 2000 Quality Management System. We guarantee to provide the best service.

3、Delivery Service:  In Yuncheng District buying a set of pump, you’ll get free delivery. And after paying, the product will be delivered to the required place within 8 hours, or you’ll get a compensation of 80 RMB per extra hour.

4、After sale service:
　　1. Service hotline 0359-4191378 for 24 hours
　　2. In Yuncheng District, the repairman arrives at the required place within 10 hours or you’ll get a compensation of 80 RMB per extra hour. In other districts, we promise to leave for the required place within 1 hour.

5、Complaint Board

Tel:：(0359—4191226)

Office for complaints : Add: Shanxi New star

legal representative: Fan Junfang

Add: Sanguan , Linyi county

The Company of New Star